About Us
If you own or manage a small to mid-size security company,
chances are you or your management team are always on the job.
Work / Life Balance? Forget About It
This job shadows you everywhere... dining out, the movies, the kids’ soccer games, not to mention family vacations. Can't remember your last good night’s sleep? The moment you lay your head down, your phone begins to blow up! One of your officers calls in sick and you need to find a replacement; another officer is having trouble clocking in and you need to walk them through the steps; a client calls in and demands your personal assurance that your officers are making the rounds, it can go on and on it goes – 24x7x365.
Your day consists of fighting one fire after another, and when you get a breather, your mind shifts to the next fire that you know is right around the corner. Will your new officer fit in at your biggest client? Do you need to check on the new site to make sure the officers are making the rounds properly? Is the new software working the way it really should?
Calls come in and you’re irritable, not at your best making snap decisions when you’re continually under stress. Your work / life balance is off and you’re starting to fantasize about changing careers and it's a ticking time bomb.
Sound familiar?
Alliance SOC To The Rescue!
We are your breakthrough security operations management provider that offers comprehensive 24x7x365 support to security companies throughout the US from a state-of-the-art command center in Dallas, TX. Alliance takes a highly proactive approach to problem management, leveraging superior technology and extensive employee training to limit problems and to resolve them ASAP if they occur. Alliance strives to handle the vast majority of problems independently and involve the client only as a last resort if a situation calls for additional guidance.
Full Suite Of Services, Including:
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Provide live telephone support 24x7x365 for customers, employee and your operations team
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Dispatch security officers to respond to calls, noise complaints, alarm calls, etc.
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Triage calls to ensure that only high priority calls route to your operations team after hours
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Close every call with a clear disposition
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Update your schedule in real time with call-offs and tardies to help ensure accuracy of payroll and billing
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Monitor clock in / out exceptions to quickly identify no-shows and open posts
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Coordinate shift coverage for last minute call-offs and no-shows
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Create a detailed recap of each high priority incident
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Create a daily pass-down report that recaps all major items reported, including incident reports, call-offs, tardies, no-shows, equipment malfunctions, uniform requests, complaints and site specific concerns
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Provide technical support / device troubleshooting for officers in the field
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Perform lone officer wellness checks
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Monitor guard activity via GPS
Clients receive a detailed daily report of the previous day’s incidents. Rather than deal with the problems yourself, Alliance SOC will let you know how they handled the problems for you.
Foundation Of Industry Expertise
With over 40 years of combined experience in the security industry, the founders of Alliance SOC understand the security business inside and out, and that expertise infuses every aspect of Alliance operations.
Besides receiving extensive training on industry best practices, Alliance operations specialists also receive training on the policies and procedures of each client company. When an officer calls Alliance, the Alliance specialist will instantly know the officer’s name and location, and will apply the problem resolution and escalation procedures needed to guide the incident to a successful outcome.
Alliance Is Your SOC
Security companies too small to have their own SOC’s can integrate Alliance’s services into their daily operations, providing access to capabilities that otherwise would have been out of reach.
Security companies that have their own SOC’s can offload that function, leveraging Alliance’s economies of scale to realize immediate ROI while freeing up resources to enhance operations.